ADVISORY ON FAKE TECHNICAL SUPPORT AND SCAREWARE

Submitted by irteam on Thu, 06/11/2020 - 16:45

Background

A technical support scam is a form of fraud, utilizing social engineering and fear tactics to fool victims into divulging useful and confidential information or paying for unnecessary support services due to alleged technical error or software problems.

There are 2 common methods of tech support scams: via a phone call and scareware.

Phone call

ADVISORY ON PHONE SCAM

Submitted by irteam on Thu, 06/11/2020 - 14:35

BACKGROUND
 
BruCERT has recently received a number of complaints from the public regarding phone scammers impersonating legitimate banks. The scammers contact victims through unofficial channels such as apps like WhatsApp or Viber, usually calling from an international number. They claim to be calling to check all customers’ cards and pressure the victim to reveal personal and financial information.


IMPACT